Contract Cancellation

Most parking contracts can be cancelled at any time by walking into the PTS office. Contracts are considered cancelled when:

  1. The keycard/hangtag is received in our office. OR
  2. A staff/faculty keycard holder notifies us via e-mail with a 10-day advance notice.

There is no fee to cancel a parking contract, but please be aware that University pay periods are NOT the same as parking deduction periods (the two-week timeframes are NOT the same - see Contract Payment Schedule).

Refunds on accounts with a credit balance will not be processed until the hangtag or keycard is received in our office. Payroll-deducted contracts will be refunded via the university payroll system.

NOTE: The monthly parking rate is calculated from the annual rate divided over 12 months. The bi-weekly rate is the annual rate divided by the amount of pay periods in the parking year (October 1 thru September 30).

Ways to Cancel

Students
  • For immediate processing, walk into the PTS office and turn in your hangtag/keycard.
  • Mail your hangtag/keycard to the PTS office. (The contract cancellation date will be the postmark date.)
Staff and Faculty
  • Use the cancellation request formAfter you have done this, then send us your hangtag/keycard using campus mail.
  • Write us through U.S. Mail.
    • Mail your hangtag or keycard to the PTS office, 300 Transportation & Safety Building, 511 Washington Ave Se, Minneapolis, MN 55455 (contact customer service for a postage-paid return envelope).
    • The contract cancellation date will be the postmark date.
  • Send an e-mail (keycard holders only)
    • Please include your name, contract number, cancellation date and home address in your cancellation notice.
    • 10 day advance notice is required.
  • Walk-in cancellations can be immediately processed by turning in your hangtag or keycard.
Vendor/Official Vehicle/Loading Zone Contract Holders
  • For immediate processing, walk into the PTS office and turn in your hangtag/keycard.
  • Mail your hangtag/keycard to the PTS office.

Don't forget!

When you leave the University — whether it's retirement, layoff or resignation — your parking does NOT automatically stop. You will be billed until you cancel with our office.


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