News & Alerts

News & Alerts

Are you affected by the I-35W @ I-94 project?  Learn more about the MnDOT project.

Transportation Headlines

Return to Campus Means Parking Changes

Posted: 07/30/21

In preparation for the August 2 return to work date, Parking & Transportation Services is announcing the following key dates and changes for its parking contract holders.

Many contract holders used extended reciprocity during the pandemic. Beginning August 2, PTS will start restricting access to ensure space availability. 

The following changes will be made around reciprocal and off-peak parking policies: 

  • On August 2,  extended reciprocal access to Washington Avenue Ramp and Church Street Garage ends. Only contract holders assigned to those facilities will be able to park there. 
  • On August 31, extended reciprocal access ends for all other facilities. Contract holders will need to park in their “home” or historically paid facility. Regular reciprocity/off-peak parking privileges will be restored.

In response to an unprecedented set of circumstances, the University authorized the distribution of temporary, no-cost parking contracts for University staff and faculty. These no-cost COVID contracts will end on Aug 31, 2021.

Learn more on our PTS Return to Campus and PTS Return to Campus Frequently Asked Questions Web pages.

August Road Closures Affect Campus Travel

Posted: 07/29/21

Several road projects will close roads and affect travel between East Bank and West Bank campuses for the next two weeks.

  • Pleasant Street SE will be closed to vehicle traffic between Arlington Street SE and Washington Avenue SE during a University Public Safety Exercise at Kolthoff Hall.
    • Closure is August 4, 2021 from 12 p.m. to 4 p.m. 
    • Emergency vehicles will be on site. 
    • Campus buses and Metro Transit buses will be re-routed.  
      • Campus Connector buses will make a U-turn at Jones/Eddy to get back to 4th Street to 35W to Washington Avenue to Cedar back to Washington to get to Blegen.
      • The Bruininks Hall stop will be closed and riders should catch the bus at Jones/Eddy Circle (Rider Alerts will be posted).
  • The Washington Avenue Bridge will be closed to vehicle traffic during bridge construction work and Hennepin County's annual bridge inspection.
    • Eastbound closure is Monday, August 2 at 6 a.m. and will remain closed until 5 a.m. on Monday, August 9
    • Westbound closure is Thursday, August 5 at 6 p.m. and will remain closed until 7 p.m. on Friday, August 13.  
    • Hennepin County has electronic roadway signs deployed to warn drivers of the upcoming impacts. 
    • Campus buses and Metro Transit buses will be re-routed.
  • The pedestrian/bicycle upper deck of the Washington Avenue Bridge will have shifting bike lane and pedestrian closures from August 2-12 for a University of Minnesota security lighting improvements project. 
    • A space for pedestrians to use the bridge will remain open at all times.  From August 4 - August 8, bicyclists will need to dismount and walk their bicycles.
  • Washington Avenue SE will close between Church & Harvard Streets for a Metro Transit light rail maintenance project.
    • Closure starts Thursday, August 5 at 7 p.m. and ends Monday, August 9 at 3 a.m. 
    • The closure impacts buses, emergency vehicles, and bicycles, and the Green Line train route will have an outage. 
    • Sidewalks along Washington Avenue will remain open. 
    • Bicyclists will have to dismount and walk bikes on the sidewalks.
  • Reminder:  I-35W North will be closed between Highway 62 and Highway 280 from 10 p.m. on Friday, July 30 to noon, Saturday, July 31.
  • Reminder: 10th Avenue SE bridge remains closed for construction.

For a map of these roadway impacts and for additional road construction and traffic impacts, view the PTS Construction Impacts Map.  

 I-35W Northbound Closure July 30-31

Posted: 07/26/21

I-35W North will be closed between Highway 62 and Highway 280 from 10 p.m. on Friday, July 30 to noon on Saturday, July 31.   

MnDOT's project information webpage will be updated shortly to reflect that the closure goes north to Hwy 280 rather than stopping at I-94: http://www.dot.state.mn.us/35w94/

For a map of this roadway impact, and for additional road construction and traffic impacts, view the PTS Construction Impacts Map.  

Transitway Closed July 26-Sept 6

Posted: 07/20/21

The Transitway between Como and Commonwealth Avenues will be closed to all bus traffic from Monday, July 26 through Monday, September 6. 

Buford/Gortner and Transitway/Commonwealth stops will be closed. Riders should catch the bus at the St. Paul Student Center or Como & Raymond bus stop.

On Tuesday, September 7, the Transitway will re-open to bus traffic at 6:00 a.m.

U of M Changes Public Parking Rate Structure; Hourly/Daily Public Parking Increases Start July 15; Contract Parking Rates Increase October 1

Posted: 07/08/21

Earlier today, University of Minnesota Parking & Transportation Services (PTS) released public and contract parking rate changes for the 2021-22 academic year.

The hourly public rate structure has been in place since July 2002.

Starting on July 15, all public parking facilities and meters have the following rate structure when event parking is not in effect: $3 per hour during high demand times (9 a.m. - 3 p.m., Monday - Friday) and $1 per hour at all other times. “This change in rate structure will result in some parkers paying less and some more depending on when they enter and leave the facility. One of our key goals with this change to our rate structure is to encourage more available space for short-term parking in the highest demanded facilities,” said Ross Allanson, PTS Director. 

The daily maximum (maximum amount charged in each 24-hour period after entry) may vary by facility and ranges from $6 to $15. At Washington Avenue Ramp and Church Street Garage, the daily maximum increases to $15 per day (up from $13 last year). Structured parking facilities farther from the core of campus have no change to the daily maximums.

“All-day parkers can continue to park in Maroon Lot or Lot 37 for a daily maximum of $6,” Allanson said.

The Early Bird Parking Program is still available at East River Road Garage (East Bank); Oak Street Ramp (East Bank); 21st Avenue Ramp (West Bank); and Gortner Avenue Ramp (St. Paul). It applies a discount on the daily maximum. Enter between midnight and 7 a.m. Monday - Friday and exit before midnight the same day for a daily maximum of $9 (up from  $7 last year). 

Beginning October 1, 2021, University of Minnesota parking contract rates will increase, depending on the parking facility type as detailed below. For many, the new parking rates will be deducted pre-tax from paychecks from October 2021 until September 2022. 

Twenty-four-hour contract rates vary by facility type. For parking lots, a 24-hour contract will cost $77 a month, an increase of $3 per month. A parking ramp contract will cost $109 a month, an increase of $4.25 per month. Most parking garages will cost $143 a month, an increase of $6 per month.

Where available, the optional additional cost for the add-on feature, reserved contract spaces, will go up by an additional $2 per month (from $22 to $24 per month). This fee is added to a base parking contract cost, depending on the facility type. To cancel a reserved parking space and keep the base contract, a contract holder can email parking@umn.edu and PTS will confirm the change by email.

Where available, evening parking contracts will also increase. An evening lot contract will cost $38 (up from $36.50 a month); an evening ramp contract will be $80 (up from $78 a month); and an evening garage contract will be $104 (up from $102 a month).

Motorcycle parking contract rates have not changed and contracts are still available for $14 a month in designated seasonal areas.

These changes are due to increasing costs for maintaining campus transportation infrastructure. Parking & Transportation Services receives no tuition or state funding.  It is a self-supporting department and each year examines its parking rates as part of developing a responsible and fair budget.

The University of Minnesota Twin Cities campus is the third largest traffic generator in Minnesota. University of Minnesota Parking & Transportation Services is committed to establishing, maintaining, and improving a comprehensive transportation system that reduces congestion, eases accessibility and enhances a friendly university community. For more information, visit us online at pts.umn.edu, e-mail parking@umn.edu or call 612-626-PARK.

More Metro Transit Service Returning August 21

Posted: 07/06/21

To respond to changes in travel demand due to the anticipated “return-to-office” for some this fall, Metro Transit will continue to refine its service schedule with changes starting on Saturday, August 21. This means adding and restoring service and trips to some routes where ridership demand is expected to increase and keeping some service suspended. Metro Transit is focusing resources in areas where they are most needed to provide critical travel during this ongoing period of transition. 

A summary of the upcoming service changes is available now.   

Sign up for Rider Alerts at metrotransit.org/alerts to learn about future changes to your specific routes via text or email. 

A preview of full updated schedules will be available on July 23. 

Oak, Essex Street Intersection Closes For Three Months

Posted: 05/24/21

Metropolitan Council Environmental Services (MCES), operator of the metro-area wastewater collection and treatment system, will temporarily close the Oak Street and Essex Street intersection to rehabilitate sewer structures. This closure will begin after Memorial Day and remain in place until Labor Day. Traffic will be detoured on to Huron Boulevard (see map).

PDF iconRead more details.

Face Coverings Requirement Remains in Effect on Transit

Posted: 05/14/2021

Face coverings continue to be required on all public transit, including University of Minnesota buses and regional buses and trains. This is required by federal mandate from the Federal Transit Authority (FTA) and Transportation Security Administration (TSA).  Learn more about the FTA mandate here. Learn more about the TSA mandate here

NB E River Rd, between Arlington and Pillsbury Closed Apr 20-Late Nov

Posted: 04/20/21

E River Rd will close to northbound thru-traffic between Arlington Street and Pillsbury Drive starting April 20 and continuing until late November 2021 due to construction activity for the Institute of Child Development project.  E River Rd will be fully closed to northbound travel at the ICD driveway metered-parking-lot intersection.  Southbound traffic will remain open, watch for traffic flaggers. During this northbound E River Rd closure, the alternate traffic route is Arlington Street to Pleasant Street.

Summer Means Changes For Campus Shuttle Service 

Posted: 04/12/21

The majority of students leave campus for the summer, but for those taking summer classes (and for staff and faculty still working), it’s important to keep the reduced campus shuttle schedule in mind!


Campus Connector 
Buses run from 7 a.m. until 6 p.m. Monday through Friday every 15 minutes from Thursday, May 13 through Friday, June 4 (Intersession). The last bus departs from the St. Paul Student Center at 6 p.m. and the last bus is out of Blegen Hall at 6:05 p.m.

NOTE: There will be no service on Monday, May 31 for the University holiday (Memorial Day). There is no service on weekends.

From Monday, June 7 through Friday, July 30 (Summer Session), Campus Connectors run every 15 minutes Monday through Friday from 7 a.m. until 9:30 p.m. The last bus leaves St. Paul Student Center at 9:30 p.m. and the last bus leaves Blegen Hall at 9:35 p.m.

NOTE: There will be no service on Friday, July 2 for the 4th of July holiday. There is no service on weekends.

For the Summer Vacation period, Monday, August 2 through Friday, August 27, Campus Connectors will run 7 a.m. until 6 p.m. every 15 minutes. The last bus leaves St. Paul Student Center and Blegen Hall at 6 p.m. There is no service on weekends.

NOTE: The Welcome Week service schedule will be posted later this summer.


University Avenue Circulators
University Avenue Circulators run from 7 a.m. until 6 p.m. every 15 minutes from Thursday, May 13 through Friday, June 4. The last bus leaves the Carlson School at 6 p.m.

NOTE: There will be no service on Monday, May 31 for the University holiday (Memorial Day). There is no service on weekends.

University Avenue Circulators run from 7 a.m. until 9:30 p.m. every 15 minutes from Monday, June 7 through Friday, July 30. The last bus leaves the Carlson School at 9:30 p.m.

NOTE: There will be no service on Friday, July 2 for the 4th of July holiday. There is no service on weekends.

University Avenue Circulators run from 7 a.m. until 6 p.m. every 15 minutes from Monday, August 2 through Friday, August 27. The last bus leaves the Carlson School at 6 p.m.

There is no service on weekends.


East Bank Circulators

East Bank Circulators run from 7 a.m. until 5:30 p.m. every 10-20 minutes from Thursday, May 13 through Friday, August 27. The last bus leaves the Faye Thompson Center at 5:30 p.m.

NOTE: There will be no service on Monday, May 31 or Friday, July 2 for the University holidays (Memorial Day and 4th of July).

There is no Circulator service on weekends.


St. Paul Campus Circulator 

These buses will not operate from Thursday, May 13 – Friday, June 4.

Regular 15-minute service Monday through Friday from 7 a.m. until 6 p.m. resumes Monday, June 7 (no service on Friday, July 2) and ends again on Friday, July 30.  The last bus leaves the St. Paul Student Center at 4:45 p.m.

St. Paul Circulators will not run from Saturday, August 1 through Monday, September 6.

Nice Ride Returns For 2021 Riding Season

Posted: 04/06/21

On April 6, Nice Ride’s bikeshare system will return to Minneapolis for the 2021 riding season. Nice Ride’s bikes can be unlocked using the kiosk, Nice Ride app or member key. Both green docking-station pedal bikes and pedal-assist e-bikes with a built-in cable lock will be available for the 2021 riding season.

New this year, Nice Ride will offer a $5 annual Nice Ride for All membership to all students receiving Federal Student Aid.  Nice Ride for All offers affordable, accessible, and fun transportation options for everyone, regardless of income.

For more about Nice Ride’s pricing and service area, visit niceridemn.com.

New Radius Apartments Stop Added To University Ave Circulator’s Weeknight/Weekend Service

Posted: 02/18/21

Starting on Friday, February 19 at 5:30 p.m., the University Avenue Circulator will include a stop at the Radius Apartments on 15th Avenue SE.  This stop will be part of the extended route for weeknight and weekend service.

The new stop will be after the University Avenue at 15th Avenue stop and before the University Avenue at Rec Center stop.

The frequency of the University Avenue Circulator will change from every 15 minutes to every 20 minutes.

This change was initiated by the Minnesota Student Association.

Full Third Avenue Bridge Closure Begins Jan. 4

Posted: 12/21/20

The Third Ave. Bridge will fully close to traffic starting Mon, Jan. 4, 2021, through November 2022. Motorists, transit riders, and people walking and bicycling will need to use alternate routes across the river during this time.

Visit the project website to learn more about the schedule, impacts to your commute, rehabilitation and preservation efforts, and what the bridge will look like when the work is done.

If you have questions, call the hotline at (612) 547-7968 or email at connect@thirdavebridgeclosure.com.

Frequently Asked Questions - Parking and Transportation Operational Changes due to COVID-19

In response to the challenges that we face right now, here are Frequently Asked Questions surrounding COVID-19 and transportation at the U of M:

General Questions  |  Parking Questions  |  Transit Questions  |  Fleet Services Questions

General Questions

Q: Is PTS Customer Service open?

A: From Monday, November 23 through Friday, January 15, PTS customer service will be open for in-person walk-in visits from 7 a.m.-3 p.m. Monday through Friday. The PTS customer service desk will be closed daily from 11 a.m. - noon.  Fill out an Appointment Form for PTS Customer Service Visits to set up/request an appointment. 

Q: Will parking lots and ramps be open or closed?

A:   All parking facilities are open.

Q:  Why is parking even considered an essential campus service?

A:  Our public and contract parking operations serve the activity of both University and non-University customers like Fairview Hospital. This means for the operation, security, and safety of our community, we have made an intentional decision to continue operating parking facilities with most of the controls done remotely. 

In addition, the current environment has led to a number of changes. For example, we have worked to assist our full-time University of Minnesota essential employees or eligible graduate students (job code 95XX) who need additional parking access by expanding the reciprocal parking options. This allows those employees to park where they need. We have also made arrangements for those who are no longer able to come to campus by bus and who now need to drive and park.

Q: Why do students have to pay the Transportation & Safety Fee for the Fall 2020 semester?

A: The Transportation and Safety Fee supports the campus bus infrastructure, including the Campus Connectors and Circulators, and the Safe Walk Program, which is designed to enhance safe campus transportation for all students. The fee is an integral part of ensuring that safe transit and walk services are available for students, parents, and the University of Minnesota community. The Transportation and Safety Fee is not (and has never been) charged based on a set amount of usage of these services. In alignment with the Board of Regents decision regarding Student Services Fees and the statement acknowledged by registering students, PTS will not be waiving the Transportation and Safety Fee. The University will continue to assess our approach should circumstances related to COVID-19 change. Please note that refunds or waivers will not be approved for the reason that a student is not returning to campus.

Parking Questions

Q: I am an full-time University of Minnesota essential employee or eligible graduate students (job code 95XX) and I need a temporary parking contract. What should I do?  

A: Set up a temporary, no-cost parking contract by emailing the following information to parking@umn.edu:

  • Full Name
  • UMN empl ID #
  • Home mailing address
  • Home phone number

This contract provides 24/7 access to Ski-U-Mah Lot, East River Road Garage, Oak Street Ramp, Washington Avenue Ramp, 19th Avenue Ramp, 21st Avenue Ramp, or Gortner Avenue Ramp. These contracts will expire when the remote work order ends. 

Q: I am an essential employee and need to park occasionally. What should I do?

A:  Park in daily rate lots for $5 a day.

Q: I have a parking contract. Where can I park?

A: Parking contracts will remain available for use. Additionally, the reciprocal privileges traditionally only offered on nights and weekends will be available 24/7. Learn more about reciprocal parking here.

Hangtag contract holders parking in structured facilities should pull a ticket at the entry, push the silver button, and give the call center representative their hangtag number. If a hangtag customer has multiple issues with this method, a keycard can be issued. 

Q: I will not be on campus.  Can I get a refund on my parking contract?

A:  PTS is working to understand the complexity of this unprecedented time for our campus community and how that relates to the service we provide. We want to ensure parking facilities remain operational for those who need them. For those full-time University of Minnesota essential employees or eligible graduate students (job code 95XX) on-campus coming to provide essential services, parking is available with extended reciprocal access. With very few exceptions, your parking keycard will allow you entry into all contract facilities and your lot hangtag will allow you to park in any contract lot.    Our goal is to support the ongoing efforts of staff who are on campus and make their jobs as easy as possible.  

Suspending Staff/Faculty Parking Contracts
  • University of Minnesota Physicians (UMP) employees should email contract parking questions to benefits@umphysicians.umn.edu.

  • Fairview manages contract parking for its employees through its parking office and is not included in the parking contract suspension process. Contact the Fairview Parking Services Office at 612-273-7278 or parking@fairview.org for information.

University of Minnesota employees who are contract holders on the Twin Cities campus may choose to suspend their parking contract while the remote work order is in place. If you choose to suspend your parking contract, you will be able to restart the same contract once the requirement to work remotely is lifted. You will still see deductions on EVERY paycheck, but you will see a credit ONCE a month.

As of July 1, 2020, suspension requests are honored effective starting from the date the request is submitted.

To suspend your parking contract, complete the Contract Suspension Request Form

  • Please note that it may take up to three payroll cycles for the change to be reflected on your paycheck.
  • This contract suspension is suspending charges, not the ability to use the parking keycard or hangtag. Parking keycards/hangtags, and reciprocal privileges, remain active even for those who's parking charges are suspended.

Note: If you change your parking contract for any reason, you are required to submit a new suspension request.

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There are many significant financial impacts occurring across the University due to COVID-19. The option to suspend parking contracts will present a challenge to maintaining the current parking rate while also continuing to fund important programs on the Twin Cities campus that are supported by parking revenue. Some of those programs include campus transit and the bike program, and campus infrastructure like streets, sidewalks, and plazas. If you wish to leave your parking contract in place to help the University cover these costs, no action is required. Thank you for considering this option.

*********

If you choose to suspend the contract, your parking credential will remain active, but you will not be charged to park. 

Canceling Staff/Faculty Parking Contracts

If you wish to permanently cancel your contract, please complete the Contract Cancellation Form. You will then receive a confirmation email with more details. NOTE: This option does not allow you to automatically restart your contract when on-campus operations resume. Also, the ten-day waiting period to cancel your parking contract is being waived and your contract will be cancelled as of the date the form is submitted online.  To CANCEL your parking contract, log in using your internet ID and password. Then, send your hangtag/keycard to PTS at: 300 Transportation & Safety Bldg, 511 Washington Ave SE, Minneapolis, MN 55455. Staff and faculty members who choose to cancel will receive a prorated refund for service not consumed about 4-6 weeks after cancellation. If you need to keep your contract parking, please follow the instructions above on suspending your contract. 

Please find updates and changes with the PTS News/Alerts page and the Safe Campus website.

While these are extraordinary times, PTS is a self-supported department and is working to ensure the University’s parking facilities are prepared for the resumption of normal operations by continuing to maintain safe, clean, and well-maintained parking and to help reduce the need for future rate increases.

Q: How will I see the refund on my parking contract?

A:  Please be aware that parking payroll deductions will continue to be taken out of every paycheck going forward as usualPTS will issue additional credits as time passes and evaluate the amount of additional credit due next at the end of each month. At this time, the University is evaluating and issuing credits monthly. The original suspension of service credit began on March 18 and continues through a future yet to-be-determined date. Thus, the final full value of service credit is still unknown. 

WHAT THIS MEANS:  You will still see deductions on EVERY paycheck, but you will see a credit ONCE a month.  

NOTE:  As of July 1, 2020, suspension requests are honored effective starting from the date the request is submitted.

Review the sample paycheck below. Please note, the amounts will vary, dependent on your parking contract location.

sample of what a paycheck looks like

Q:  What is happening with the waiting list?

A:  The waiting list is filled on a case by case basis. Anyone on the waiting list that currently has a contract can use it at any facility. Anyone who is on a waiting list who doesn’t currently have a contract can start a COVID-19 contract.

Q:  Do I have to be an essential employee to suspend my contract? 

A:  No, any University of Minnesota employees can choose to suspend their parking contract regardless of whether they are working onsite, remotely, or both.

Q:  I suspended my contract. Can I still use my keycard or hangtag?

A:  Yes, you may use your parking contract as you normally do even if you do not pay. This applies to all University of Minnesota employees regardless of whether they are working onsite, remotely, or both. You do not need to notify PTS that you are using your parking. 

Q:  If I suspend my contract, do I lose my spot on the waiting list?

A:  No, your waiting list status will not change if you choose to suspend your parking contract.

Q:  If I suspend my contract, do I get my same parking spot back?

A:  Yes, if you suspend your contract, you will get the same parking spot back when regular operations resume.

Q:  Can I have an extended suspension or suspend during a different time?

A:  No, the suspension is a response to the COVID-19 pandemic. Once we are in regular operations, you will no longer have the option to suspend a parking contract and will need to follow the regular cancellation process. The suspension is from now until the remote work mandate is lifted.  The suspension is not based on when classes return to campus.  It is based on when the University faculty and staff no longer are required to work remotely.

Transit Questions

Q:  Will city bus routes continue to serve campus?

A: Metro Transit is operating the buses and light rail.  Visit Metro Transit’s webpage for service information. Learn more about their COVID response.
UPDATE 07/06/21 - More Metro Transit service returning Saturday, Aug. 21 - see details

Q: Will University buses continue to run on campus?

A: Campus bus route details are below (specifics are subject to change):

  • Summer Session  - Monday, June 7 through Friday, July 30 (No service on weekends)
    • 121 - Connectors run Monday through Friday from 7 a.m. until 9:30 p.m. every 15 minutes. The last bus leaves St. Paul Student Center at 9:30 p.m. and the last bus leaves Blegen Hall at 9:35 p.m.
    • 122 - University Avenue Circulator runs 15-minute frequency from 7:00 a.m. to 9:30 p.m. The last bus leaves the Carlson School at 9:30 p.m.
    • 120 - East Bank Circulator runs 20-minute frequency from 6:00 a.m. to 5:30 p.m. 
    • 124 - St. Paul Circulator - runs 15-minute frequency from 7:00 a.m. to 6:00 p.m. The last bus leaves the St. Paul Student Center at 4:45 p.m.
      • NOTE: There will be no service on Monday, July 5 for the 4th of July holiday. 
  • Summer Vacation -  Monday, August 2 through Friday, August 27 (No service on weekends)
    • 121 - Connectors will run 7 a.m. until 6 p.m. every 15 minutes. The last bus leaves St. Paul Student Center and Blegen Hall at 6 p.m. There is no service on weekends.
    • 122 - University Avenue Circulator runs 15-minute frequency from 7:00 a.m. to 6:00 p.m. The last bus leaves the Carlson School at 6:00 p.m.
    • 120 - East Bank Circulator runs 20-minute frequency from 6:00 a.m. to 5:30 p.m. 
    • 124 - St. Paul Circulator - No service.
    • NOTE: The Welcome Week service schedule will be posted later this summer.
  • PTS will monitor capacity and timing, and adjust service levels where needed to maintain physical distancing and scheduled service commitments.
  • Students may be encouraged to choose different transportation modes for short trips (like walking, biking, scooters).  
  • Watch https://www.pts.umn.edu/news for more details.
    View a map on our GopherTrip app on your mobile device or click this link to a web-based desktop view: http://umn.rider.peaktransit.com/ (note: you will need to select the bus route labelled 121 Campus Connector COVID19 to see the route currently in service).

    Q:  Are riders required to wear masks on the campus buses? 

    A:  Yes (https://safe-campus.umn.edu/return-campus/face-coverings).  Face coverings continue to be required on all public transit, including University of Minnesota buses and regional buses and trains. This is required by federal mandate from the Federal Transit Authority (FTA) and Transportation Security Administration (TSA).  Learn more about the FTA mandate here. Learn more about the TSA mandate here

    Q:  Will bus drivers kick people off the bus for not wearing a mask?

    A: No, campus bus drivers are required to focus their attention on their main duty - safely operating the vehicle.  They will not force riders off University transportation.  Like with the campus smoking policy, it is up to our community to know the rules and act safely.  Community awareness and peer pressure are the tools to enforcement.

    Q:  I’m concerned about the cleanliness of the campus buses.  What are you doing to keep them safe?

    A: The safety of our community is our top concern.  The company operating University buses has increased health and safety measures with enhanced cleaning and disinfection procedures in place. Additionally, riders will need to wear face coverings, wash or sanitize their hands before boarding and maintain social distance. PTS is also working to implement some changes on the buses - posters informing the mask requirement, stickers on the floor to promote distancing, sleeves on seats to encourage riders to space apart, and and adding barriers to the driver seat area.

    Q:  Why do you continue to operate campus transit when no one is using it?

    A:  The University transit system still has riders, and we take our responsibility to help provide transportation options for the University community very seriously. We have essential employees, as well as students and patients, who may rely on campus transit to get to and/or around campus. We have moved to reduced campus transit service. 

    Q: Is Paratransit service operating?

    A: As of July 6, 2020, Paratransit service is operating.  All time slots are now 30 minutes to accommodate additional cleaning of the van. Drivers will be wearing PPE (masks, faceshields, gloves) and there will be a new partition between the driver and passenger. Hand sanitizer will be available in the vans. In alignment with the University's recent announcement, face coverings will be required for all riders unless they are unable to wear it:  https://safe-campus.umn.edu/return-campus/face-coverings

    Another alternative is to check on availability of Metro Transit’s Metro Mobility. Please note that you will need to register to use this service. Consider using University transit (all buses are wheelchair lift equipped) if possible or a TNC service like Lyft or Uber. If possible, for current parking contract holders, we will try to make special, temporary parking accommodations. Send an email to pts@umn.edu.

    Q: I will not be on campus.  Can I cancel my Metropass?

    A:  Email buspass@umn.edu to request a cancellation with your name and employee ID number.  Note: you can repurchase your Metropass at anytime. 

    UPDATE! Metro Transit has a no-refund policy on all fare products and program purchases.  However, because of Covid-19, Metro Transit relaxed the policy based on challenges Covid-19 has presented to customers. Metro Transit will re-instate its no-refund policy starting February 1, 2021.  Customers who have been paying for a Metropass but have not used transit should request a refund no later than January 31, 2021.  No refunds will be approved after that date.  Please contact Lisa Anderson, Metro Transit Revenue Operations Supervisor, 612-349-7626; lisa.anderson@metrotransit.org, if you have any questions.

    Q: I will not be on campus.  Can I get a refund on my U-Pass?

    A: Email buspass@umn.edu to request a cancellation with your name and student ID number.  Our staff will contact you for follow-up.

    Fleet Services Questions

    Q: My department rents vehicles from Fleet Services.  Will that be available?

    A: Fleet is renting vehicles for approved essential travel.  Rentals must be requested 24  hours in advance through our rental system.  No walk-in requests will be fulfilled.

    Q: I need to cancel a Fleet rental reservation.  Will I be penalized?

    A:  No penalty/cancellation fees will be assessed to any customer who is cancelling future reservations due to COVID-19.

    Q: I’m concerned about the cleanliness of rented University vehicles.  What are you doing about my concerns?

    A: Every rental vehicle has always been cleaned in between rental reservations.  Our Fleet staff has added enhanced cleaning and disinfection of returned rental vehicles to further minimize risks to our customers.

    Q: My drivers license is expiring.  What do I need to do?

    A: You can find good information on common drivers license questions at the Department of Vehicle Services.