Frequently Asked Questions - Parking and Transportation Operational Changes due to COVID-19

In response to the challenges that we face right now, here are Frequently Asked Questions surrounding COVID-19 and transportation at the U of M:

Q: Is PTS Customer Service open?

A: PTS is working remotely as much as possible. Emailing parking@umn.edu is the best way to reach us  with questions and concerns. As of March 30, all in-person visits to PTS customer service desk will be by appointment only.  Fill out an Appointment Form for PTS Customer Service Visits to set up an appointment. 

Q: Will parking lots and ramps be open or closed?

A:   All parking facilities are open except Lot 108. Lot 108 is closed to public parking - use Lot 101.

Q: I have a parking contract. Where can I park?

A: Parking contracts will remain available for use. Additionally, the reciprocal privileges traditionally only offered on nights and weekends will be available 24/7. Learn more here.

Hangtag contract holders parking in structured facilities should pull a ticket at the entry and then push the silver button and give the call center representative their hangtag number. If a hangtag customer has multiple issues with this method, a keycard can be issued. 

Q: I will not be on campus.  Can I get a refund on my parking contract?

A: PTS is not suspending or refunding parking contracts.  Unlike some on-campus facilities, such as the rec center, which have closed, our parking facilities are available and  operational.  For those who are coming to campus to provide essential services or to work on a project on either a scheduled or on-call basis, parking is available.  For those with contract parking, we have expanded their access and modified our parking to allow all reciprocal access.  With very few exceptions, your parking keycard will allow you entry into all contract facilities and your lot hangtag will allow you to park in any contract lot.    Our goal is to support the ongoing efforts of staff who are on campus and make their jobs as easy as possible.   

Important Notice regarding Student Parking Contracts: No further  student parking contract cancellation requests will be processed as of 03-31-20. We anticipate further guidance will be available shortly.  Parking & Transportation Services would like to thank you for your patience during this time.  If you need your parking contract and intend to continue parking through the end of the semester, please email your name, student ID number, and contact phone number to parking@umn.edu

Staff/Faculty Parking Contracts: PTS will process any staff or faculty who wishes to cancel their contract.  Please email parking@umn.edu and we will send you additional information regarding the process.  

Important Notice regarding Staff/Faculty Parking Contracts:

  • A staff or faculty member who cancels a parking contract would be relinquishing the space to the next person on the contract parking waiting list for a parking contract. If you choose to cancel your contract, you will not be able to restart it when normal operations resume.  Please add your name to a parking facility waiting list at:  https://www.pts.umn.edu/park/contract (click on the link "Staff/Faculty Waiting List"). 
  • To CANCEL your parking contract, log into the cancellation request form using your internet ID and password. After you have done this, send your hangtag/keycard to PTS.  
  • Note: the ten-day waiting period to cancel your parking contract is being waived and your contract will be cancelled as of the date the form is submitted online.
  • Staff/Faculty members who choose to cancel will receive a prorated refund for service not consumed about 4-6 weeks after cancellation.

Q: I need temporary parking due to the COVID-19 situation. What are my options?

A: There are a couple of options for you.

  • Occasional Use Contract:

    • 22 uses to be used between now and Sept 30.  Available at East River Road Garage, Oak Street Ramp or 4th Street Ramp.

  • Special contract:

    • From now until COVID-19 restrictions are lifted.

    • 24/7 access to Gold Lot, East River Road Garage, Oak Street Ramp, Washington Avenue Ramp, or Gortner Avenue Ramp.

    • Cost: $74/month. Payroll deducted (U of M Staff), student accounts receivable, or billed (non-U of M)

  • Park in daily rate lots for $5: 

    • Review locations here.

Q:  Will city bus routes continue to serve campus?

A: Metro Transit is operating the buses and light rail.  Visit Metro Transit’s webpage for updates on service. Metro Transit has announced that it will reduce service on March 25. Learn more here: https://www.metrotransit.org/reduced-service-march-25.

Q: Will University buses continue to run on campus?

A: University buses will run on a reduced schedule. Watch https://www.pts.umn.edu/news for more details.

Starting Monday, March 30, the University of Minnesota will operate Campus Connector bus service as follows: 

Campus Connector

  • 20 minute service from 7 a.m. - 2 a.m. (Monday-Friday)
  • 20 minute service from 8:30 a.m. - 2 a.m. (Saturday)
  • 20 minute service from 9:30 a.m. - 2:00 a.m. (Sunday)

The East Bank Circulator will operate on its normal route, but service will be Monday through Friday every 20 minutes from 6 a.m. until 5:30 p.m.  

View a map on our GopherTrip app on your mobile device or click this link to a web-based desktop view: http://umn.rider.peaktransit.com/ (note: you will need to select the bus route labelled 121 Campus Connector COVID19 and/or 120 East Bank Circulator to see the routes currently in service).

Q: Paratransit is not operating. What can I do?

A: Check on availability of Metro Transit’s Metro Mobility. Please note that you will need to register to use this service. Consider using University transit (all buses are wheelchair lift equipped) if possible or a TNC service like Lyft or Uber. If possible, for current parking contract holders, we will try to make special, temporary parking accommodations. Send an email to pts@umn.edu.

Q:  I’m concerned about the cleanliness of the campus buses.  What are you doing to keep them safe?

A: The safety of our community is our top concern.  The company that runs the University buses has increased health and safety measures beyond their usual activities.  Enhanced cleaning and disinfection procedures are in place now.

Q: I will not be on campus.  Can I cancel my Metropass?

A:  Email buspass@umn.edu to request a cancellation with your name and employee ID number.  You may receive a prorated refund for service not consumed about 4-6 weeks after cancellation. Note: you can repurchase your Metropass at anytime. 

Q: I will not be on campus.  Can I get a refund on my U-Pass?

A: Email buspass@umn.edu to request a cancellation. You will receive a prorated refund for service not consumed about 4-6 weeks after cancellation.

Q: My department rents vehicles from Fleet Services.  Will that be available?

A: In extended reduced operations, Fleet will not be renting vehicles. Contact Enterprise Rental. The University has a U-wide contract for them and they offer a wide array of vehicle types.

Q: I need to cancel a Fleet rental reservation.  Will I be penalized?

A:  No penalty / cancellation fees will be assessed to any customer who is canceling future reservations due to COVID-19.

Q: I’m concerned about the cleanliness of rented University vehicles.  What are you doing about my concerns?

A: Every rental vehicle has always been cleaned in between rental reservations.  Our Fleet staff has added enhanced cleaning and disinfection of returned rental vehicles to further minimize risks to our customers.